From the Blog

New Article – Leading Quality Across a System

The role of Chief Quality Officer (CQO) has emerged across North America and now globally over the last several years. No universal theory or professional development program existed to establish a foundation for the body of knowledge of what a CQO should include or how to lead quality across a complex health system. Dr. Williams […]

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Mr. Potato Head PDSA Exercise

Created by Dr. Williams to teach PDSA testing, time-series measurement, and collaboration, the Mr Potato Head PDSA exercise is used around the globe by the Institute for Healthcare Improvement, the Carnegie Foundation for the Advancement of Teaching, and the Health, Education, and Social Care collaboratives in the United Kingdom. Free updated instructions for facilitators are now available.

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