The Importance of Grit

in Organization Development

Since the dawn of time, researchers have been in search of the secret attributes of those that are successful and those that are not. Surprising for many is that a person’s IQ or root intelligence alone is not sufficient. Daniel Goleman, PhD has argued for over a decade that emotional intelligence competencies or human competencies […]

Six Core Concepts of Superior Leaders

in Organization Development

Marcus Buckingham has been steering leaders for several years through his best selling books First, Break All the Rules and Now, Discover Your Strengths based on The Gallup Organization’s study of 80,000 managers and 3 million employees. Now he does it again in his new book The one Thing you Need to Know…About Great Managing, […]

Understanding Interpersonal Relationships

in Organization Development

Understanding Interpersonal Relationships By David M. Williams, DMWAustin consulting Managers in general tend to under appreciate the productivity drag associated with poor interpersonal interactions in the workplace. We write it off as, ‘Oh, that’s just Jane’ or build work arounds instead of trying to learn what causes people to have effective interpersonal relationships. Appreciating how […]

Breakthrough Productivity Enhancement

in Process Improvement

Breakthrough Productivity Enhancement By David M. Williams, DMWAustin consulting Every December, Harvard Pediatrician and Institute for Healthcare Improvement (IHI) founder, Donald Berwick, MD ignites thousands of high level healthcare executives with passionate speeches that layout ambitious charges to save lives. In December 2006, he proposed that hospitals across the nation strive to protect 5 million […]

Pondering “The Road Not Taken”

in Reflections

The last few weeks have frequently brought me back to reflect on a classic… The Road Not Taken BY ROBERT FROST Two roads diverged in a yellow wood, And sorry I could not travel both And be one traveler, long I stood And looked down one as far as I could To where it bent […]