Client Profile – Mecklenburg EMS Agency, Charlotte, NC

in Client Profile

Mecklenburg EMS Agency (MEDIC) is the Emergency Medical Services provider for the Charlotte-Mecklenburg, NC metropolitan area. The executive director, Joe Penner, is a longtime student of improvement science and regularly attends the Institute for Healthcare Improvement National Forum and is a certified Improvement Advisor through IHI’s professional development program. Joe studied Dr. Deming’s concept of […]