Small Tests, Collaborative Learning, & Mr. Potato Head

in Education, Health Care

For the last few weeks, I have been testing an experiential exercise to quickly train large groups to use rapid cycle, small tests of change (i.e., PDSA cycles). The exercise involves teams learning through testing how to assemble a toy Mr. Potato Head. I modified the exercise after working with with Dr. Eric Dickson on the […]

Client Profile – Mecklenburg EMS Agency, Charlotte, NC

in Uncategorized

Mecklenburg EMS Agency (MEDIC) is the Emergency Medical Services provider for the Charlotte-Mecklenburg, NC metropolitan area. The executive director, Joe Penner, is a longtime student of improvement science and regularly attends the Institute for Healthcare Improvement National Forum and is a certified Improvement Advisor through IHI’s professional development program. Joe studied Dr. Deming’s concept of […]