Paper: Is Austin’s EMS System Broken?

in Around Town, In The News, Medic Care Systems

Is Austin’s EMS System Broken? That was the question that resulted in a feature article for the September issue of the Journal of Emergency Medical Services (JEMS) authored by me (DMWAustin ’s own David M. Williams, Ph.D.). JEMS requested the paper after EMS industry leaders noted numerous critical stories in the local Austin press about […]

What charting software should you use?

in Measurement, Process Improvement, Reviews, Technology

Understanding variation is an essential part of improvement work. Using run charts and Shewhart control charts to track measures and learn about processes is key. So, a common question I get is: What software should I use? Here are three recommendations for most users. 1) Microsoft Office Excel (or equivalent) (Mac & Windows) While there […]

In search of electronic file naming conventions

in Best Practices, Other Stuff, Work

Anyone who has worked with me has likely experienced my efforts to find some great file I want to share and then watch me struggle to easily retrieve it off my MacBook Air. As process focused as I am, I have been laxed in developing a good system for electronic file folder and file naming […]