Paper: Is Austin’s EMS System Broken?

in Around Town, In The News, Medic Care Systems

Is Austin’s EMS System Broken? That was the question that resulted in a feature article for the September issue of the Journal of Emergency Medical Services (JEMS) authored by me (DMWAustin ’s own David M. Williams, Ph.D.). JEMS requested the paper after EMS industry leaders noted numerous critical stories in the local Austin press about […]

What charting software should you use?

in Measurement, Process Improvement, Reviews, Technology

Understanding variation is an essential part of improvement work. Using run charts and Shewhart control charts to track measures and learn about processes is key. So, a common question I get is: What software should I use? Here are three recommendations for most users. 1) Microsoft Office Excel (or equivalent) (Mac & Windows) While there […]

Announcing a Collaboration – Washko & Associates

in In The News, Medic Care Systems, Work

Washko & Associates is the leading expert EMS system consulting practice providing evidence-based, pragmatic, and results oriented consulting services. The firm works with organizations and communities to deeply assess and understand their EMS systems current state, defined gaps in process and performance, and then works with local leaders to reduce or close those gaps. I’m […]

Are you really going to post that?

in Other Stuff, Reflections, Technology

In June, I attended my sister’s wedding back home in my hometown of Greenfield, Mass. It was a great event and I got to see many old friends and family. Several guests were also Facebook “friends” of mine, but to be honest I had forgotten because they are virtually inactive. In talking with them, I […]

In search of electronic file naming conventions

in Best Practices, Other Stuff, Work

Anyone who has worked with me has likely experienced my efforts to find some great file I want to share and then watch me struggle to easily retrieve it off my MacBook Air. As process focused as I am, I have been laxed in developing a good system for electronic file folder and file naming […]

DMWAustin . What’s in a name?

in Design, Other Stuff, Reflections

I frequently get asked about the name DMWAustin . What does it mean? Where does it come from? The name DMWAustin emerged a decade ago when I was a doctoral student at Saybrook University. I was interested in starting my own consulting practice and I couldn’t stomach calling it Williams & Associates or some other […]