Developing Improvement Capability: Part 2 – Who needs to know what?

in Uncategorized

by David M. Williams, PhD As organizations pursue quality as a business strategy, they quickly realize a need to develop improvement capability across the workforce. This requires understanding what people need to know, who needs to know what, and what is the best way to learn. This is part two of a four-part series. You […]

Developing Improvement Capability: Part 1 – What do we need to know?

in Uncategorized

by David M. Williams, PhD As organizations pursue quality as a business strategy, they quickly realize a need to develop improvement capability across the workforce. This requires understanding what people need to know, who needs to know what, and what is the best way to learn. This is part one of a four-part series. You […]

Quality as a Strategy

in Research, Uncategorized

by David M. Williams, Ph.D. In healthcare and education improvement, improvers have experienced the benefits of applying improvement science and related tools and methods to solve problems that matter. Now, leaders have started to think about how to do quality as a strategy for leading organizations. How do you lead for quality? What does that […]