David M. Williams, Ph.D. is a scholar-practitioner of the science of improvement. He advises leaders and organizations worldwide on applying quality as a business strategy with a focus on building system-wide capability to achieve results. His work spans industries including government, healthcare, education, public health, academia, public safety, family business, and aerospace.
Dr. Williams serves the Institute for Healthcare Improvement and their customers as a senior improvement advisor. Previously a member of the IHI leadership team, he led IHI’s Improvement Science and Methods and Leadership work and served as a quality expert. His work includes facilitating organizational transformation, developing system wide improvement capability, and leading Breakthrough Series Improvement Collaboratives.
Dr. Williams developed IHI’s Chief Quality Officer Professional Development Program and is lead faculty. He is a lead faculty for the IHI Improvement Advisor Professional Development Program and faculty for IHI Open School and the Harvardx Massive Open Online Course Practical Improvement Science in Healthcare. He also served as adjunct faculty at The George Washington University School of Medicine.
Dr. Williams is a popular and engaging speaker and facilitator at conferences and events worldwide. He is known for connecting with audiences and making rigorous improvement practical and accessible.
Dr. Williams started his career as a volunteer firefighter and worked as a paramedic in cities across the United States. He is an expert in ambulance service system design and consults to EMS systems around the globe.
Dr. Williams in an alum of the 2013 Leadership Austin Essential Class and served as the Vice Chairman of the Board of CommUnityCare, the federally qualified health center system serving the City of Austin, Texas.
Dr. Williams earned a B.S. in EMS Management and an M.S. in Emergency Health Services Management. He also earned a Ph.D. in Organizational Systems where his research focused on the obstacles to patient-centric EMS system design.
Dr. Williams lives in Austin, Texas with his wife and two children.