QBS: Activity 4 – Planning

in Quality as a Business Strategy (QBS)

by David M. Williams, Ph.D. In a recent blog post (here), I shared how Associates in Process Improvement transformed Dr. Deming’s theory of Organizations Viewed as a Production System into a five-part approach known as Quality as a Business Strategy. In this series, we’ll take a deeper look at each of the five activities including […]

QBS: Activity 3 – System for Obtaining Information

in Quality as a Business Strategy (QBS)

by David M. Williams, Ph.D. In a recent blog post (here), I shared how Associates in Process Improvement transformed Dr. Deming’s theory of Organizations Viewed as a Production System into a five-part approach known as Quality as a Business Strategy. In this series, we’ll take a deeper look at each of the five activities including […]

Developing Improvement Capability: Part 2 – Who needs to know what?

in Uncategorized

by David M. Williams, PhD As organizations pursue quality as a business strategy, they quickly realize a need to develop improvement capability across the workforce. This requires understanding what people need to know, who needs to know what, and what is the best way to learn. This is part two of a four-part series. You […]

Developing Improvement Capability: Part 1 – What do we need to know?

in Uncategorized

by David M. Williams, PhD As organizations pursue quality as a business strategy, they quickly realize a need to develop improvement capability across the workforce. This requires understanding what people need to know, who needs to know what, and what is the best way to learn. This is part one of a four-part series. You […]

Quality as a Business Strategy (QBS)

in Quality as a Business Strategy (QBS)

by David M. Williams, Ph.D. In healthcare and education improvement, improvers have experienced the benefits of applying improvement science and related tools and methods to solve problems that matter. Now, leaders have started to think about how to do quality as a strategy for leading organizations. How do you lead for quality? What does that […]