Developing Improvement Capability: Part 2 – Who needs to know what?

in Uncategorized

by David M. Williams, PhD As organizations pursue quality as a business strategy, they quickly realize a need to develop improvement capability across the workforce. This requires understanding what people need to know, who needs to know what, and what is the best way to learn. This is part two of a four-part series. You […]

Developing Improvement Capability: Part 1 – What do we need to know?

in Uncategorized

by David M. Williams, PhD As organizations pursue quality as a business strategy, they quickly realize a need to develop improvement capability across the workforce. This requires understanding what people need to know, who needs to know what, and what is the best way to learn. This is part one of a four-part series. You […]

Quality as a Strategy

in Research, Uncategorized

by David M. Williams, Ph.D. In healthcare and education improvement, improvers have experienced the benefits of applying improvement science and related tools and methods to solve problems that matter. Now, leaders have started to think about how to do quality as a strategy for leading organizations. How do you lead for quality? What does that […]

Improvement Science and Implementation Science

in Research, Uncategorized

By David M. Williams, PhD As the use of the terms ‘Improvement Science’ or the ‘Science of Improvement’ have spread across health care and education, some ask how it differs or relates to Implementation Science? While implementation, and the study of it, could apply to any sector, it appears Implementation Science had its genesis in […]

Coin Spin PDSA Exercise

in Measurement

By David M. Williams, PhD Several years ago, I was facilitating an improvement learning session and planned to use an exercise to help the participants learn how to do proper PDSAs and track data over time in a run chart. Normally, I would use my Mr. Potato Head PDSA exercise, but I didn’t want to carry […]

New Article – Leading Quality Across a System

in Education, Health Care, Leadership

The role of Chief Quality Officer (CQO) has emerged across North America and now globally over the last several years. No universal theory or professional development program existed to establish a foundation for the body of knowledge of what a CQO should include or how to lead quality across a complex health system. Dr. Williams […]

New Paper – Adverse Event Trigger Tool for EMS

in Measurement, Research

Over the last several years, through my work at the Institute for Healthcare Improvement and as a subject matter expert in paramedic delivery systems, I’ve had the pleasure to work with the great team at Hamad Medical Corporation’s national ambulance service. HMC Ambulance leaders aspired to develop an ambulance trigger tool modeled after the IHI […]

The Basic Improvement Toolkit

in Education, Measurement

As an improvement advisor in large scale improvement collaboratives, one of my responsibilities is to provide instruction on the theories and tools of improvement science. A key aim is to teach this content at a level appropriate for the audience and even more importantly enable people to turn around and apply the concepts to their own work. […]