In search of electronic file naming conventions

in Best Practices, Other Stuff, Work

Anyone who has worked with me has likely experienced my efforts to find some great file I want to share and then watch me struggle to easily retrieve it off my MacBook Air. As process focused as I am, I have been laxed in developing a good system for electronic file folder and file naming […]

Upcoming Paper on Austin EMS System Profiled

in In The News, Medic Care Systems, Research

In Fact Daily, an independent subsidiary of the Austin-American Statesman that covers city hall and local politics, covered a recent study soon to be published by David M. Williams, Ph.D. The paper is a study of the Austin-Travis County EMS System and is the feature article in the September 2013 Journal of Emergency Medical Services. […]

NHS South West Improvement Profiled at IHI Forum

in health care, In The News, Measurement, Process Improvement, Work

Each year, at the Institute for Healthcare Improvement National Forum in Orlando, FL, project results from across the IHI portfolio are profiled in the annual progress report. This year, one of those projects was the NHS Improvement collaboratives in the South West of England. The run chart above reflects a 7% reduction in Hospital Standardised […]

What we think we say – How we speak to our customers.

in health care, Other Stuff

While sitting in on a session at the Institute for Healthcare Improvement National Forum a presenter displayed the following quote on the screen and asked the audience of doctors, nurses, and health care administrators to translate it. “There’s bear in a plain wrapper doing flip flops around 78 handing out green stamps.” The sentence is […]

Client Profile: AMR Northwest Great Lake’s Division

in Client Profile

In addition to Caring for Maria, we also started work with the the AMR operations serving the Seattle, WA metro area. The General Manager, Gil Glass, is an up-and-coming EMS administrator who has lead major EMS systems including Kansas City, MO, Santa Clara County, CA, and now Seattle, WA. Gil and I have learned and […]

Innovative Model to Improve Medic Care Systems

in Best Practices, health care, Medic Care Systems, Work

Before I transitioned my practice to improvement advising many years ago, I worked as an expert consultant to the Ambulance Service industry. Primarily, that included auditing community EMS systems, writing detailed reports, and making recommendations on service improvement. Over time, this approach became unsatisfying because it focused on subject matter expert opinions and poorly leveraged the […]

Dr. Williams Joins CommUnityCare Board of Directors

in health care, In The News, Leadership

On September 27, 2012 at the September Board of Directors Meeting of CommUnityCare, the board unanimously voted to invite David. M. Williams, Ph.D. to join the board. CommUnityCare is the Community Health Center System serving the City of Austin, TX. It is a Federally Qualified Health Center (FQHC), which represents a vital safety net in the […]

2013 Leadership Austin Essentials Class

in Around Town, Leadership

Friday, September 14th, 2012, Leadership Austin launched the 2013 Essentials Class with an opening retreat at the T Bar M Resort in New Braunfels, TX. This opening 2-day retreat was the start of a nine month program. Leadership Austin describes the program as… Each year, 60 people representing the diversity of Central Texas are selected to participate […]