U.K. Ambulance Today – Ambulance Trigger Tools

in Best Practices, Measurement, Medic Care Systems, Process Improvement, Research

The Winter edition of Ambulance Today, Europe’s leading ambulance magazine, featured an article authored by David M. Williams, Ph.D. The piece focused on efforts in the U.S.A. and U.K. to develop a Global Trigger Tool to measure patient harm in ambulance services based on the in-hospital Global Trigger Tool developed by the Institute for Healthcare […]

In search of electronic file naming conventions

in Best Practices, Other Stuff, Work

Anyone who has worked with me has likely experienced my efforts to find some great file I want to share and then watch me struggle to easily retrieve it off my MacBook Air. As process focused as I am, I have been laxed in developing a good system for electronic file folder and file naming […]

Innovative Model to Improve Medic Care Systems

in Best Practices, health care, Medic Care Systems, Work

Before I transitioned my practice to improvement advising many years ago, I worked as an expert consultant to the Ambulance Service industry. Primarily, that included auditing community EMS systems, writing detailed reports, and making recommendations on service improvement. Over time, this approach became unsatisfying because it focused on subject matter expert opinions and poorly leveraged the […]

20 Day Challenge Day 14 – Email Marketing

in Best Practices, Other Stuff, Technology

Part of running a business includes marketing. Many small businesses have a limited budget for fancy marketing strategies. It’s tough and expensive to create and produce slick materials and advertise to your target audience. Don’t get me started at the idea of cold calling. With the rapid growth of the Internet, email and social media […]

20 Day Challenge Day 8 – Outsourcing & Value of Your Time

in Best Practices, Other Stuff

Timer 4:25 — Recently, I have had several conversations with talented professionals who have either left a position or are in the process of exiting. The primary reason for their departure…not feeling valued. Not being valued for their contribution (i.e., recognition and compensation) or for their time and talents (i.e., having to do tasks not […]

The Annual Review

in Best Practices, Reflections

The start of a New Year is a natural place for reflection of year’s past and for planning going forward. I’m a firm believer that one should avoid autopilot living at all costs or, as Ferris Bueller said, “Life moves pretty fast. If you don’t stop and look around once in a while, you could […]

Building a Business That’s Much More

in Best Practices

Members make their way into the converted garage gym and spread out to stretch and prepare for the workout that’s about to begin. Dumbbells, kettlebells, and barbells line the walls and half a dozen rowers are staged just outside the rolled up garage doors with pull-up bars across each opening. On a whiteboard on the wall […]

Emergence of Social Media in Health Care

in Best Practices

Over the last year or so, we’ve seen a rapid emergence of the use of social media like Facebook and Twitter. We’ve also seen it become an interesting communication tool for businesses and real people to share ideas and information. It feels as if we are only beginning to see the potential of these relatively […]