Client Profile: AMR Northwest Great Lake’s Division

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In addition to Caring for Maria, we also started work with the the AMR operations serving the Seattle, WA metro area. The General Manager, Gil Glass, is an up-and-coming EMS administrator who has lead major EMS systems including Kansas City, MO, Santa Clara County, CA, and now Seattle, WA. Gil and I have learned and […]

Client Profile – ESO Solutions, Austin, TX

in Client Profile, Uncategorized

ESO Solutions is an Austin-based software as a service company serving the public safety community. The company started with an electronic medical record for ambulance service, but has grown to include fire service reporting, health data exchange, and a host of administrative data and reporting management solutions. ESO Solutions grew rapidly in the ambulance EMR […]

Client Profile – Mecklenburg EMS Agency, Charlotte, NC

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Mecklenburg EMS Agency (MEDIC) is the Emergency Medical Services provider for the Charlotte-Mecklenburg, NC metropolitan area. The executive director, Joe Penner, is a longtime student of improvement science and regularly attends the Institute for Healthcare Improvement National Forum and is a certified Improvement Advisor through IHI’s professional development program. Joe studied Dr. Deming’s concept of […]

Client Profile – Professional Ambulance

in Client Profile, health care, Process Improvement

DMWAustin is pleased to be working with Professional Ambulance Service in the Boston Metro area of Massachusetts. A family owned, for profit ambulance service, ProEMS was founded by two friends more than 40 years ago with one ambulance. Today, it has grown to provide paramedic level emergency services in Cambridge – home to Harvard University and […]

Client Profile – Coalition of Advanced Emergency Medical Systems

in Client Profile, health care, Process Improvement

DMWAustin is beginning a year long journey with the Coalition of Advanced Emergency Medical Systems (CAEMS). Together, we will embark on an improvement collaborative – modeled after the IHI Breakthrough Series Model used in healthcare around the world – to reduce patient risk, improve quality, and control costs. CAEMS is a professional organization whose members are EMS (i.e., […]

Client Profile – The Institute for Healthcare Improvement

in Client Profile, health care, Process Improvement

The Institute for Healthcare Improvement (IHI) is a not-for-profit organization based in Cambridge, MA. The IHI works with healthcare providers and leaders throughout the world because it believes everyone deserves safe and effective healthcare. The IHI focus on building the will for change and identifying and testing innovative new models for care while partnering with […]