HealthHIV Leadership Training and Certificate Program

in Client Profile, health care, Organization Development

Loretta Holland’s Screen Shot on facebook   Yesterday my friend Loretta Holland was taking an online certificate program from HealthHIV when she noticed a familiar face on her screen and sent this screen shot to our Leadership Austin Alumni facebook group. The program – HealthHIV ASO/CBO Leadership  Training Program was developed by Andy Miller at MillerStephens & Associates to support […]

NHS South West Improvement Profiled at IHI Forum

in health care, In The News, Measurement, Process Improvement, Work

Each year, at the Institute for Healthcare Improvement National Forum in Orlando, FL, project results from across the IHI portfolio are profiled in the annual progress report. This year, one of those projects was the NHS Improvement collaboratives in the South West of England. The run chart above reflects a 7% reduction in Hospital Standardised […]

What we think we say – How we speak to our customers.

in health care, Other Stuff

While sitting in on a session at the Institute for Healthcare Improvement National Forum a presenter displayed the following quote on the screen and asked the audience of doctors, nurses, and health care administrators to translate it. “There’s bear in a plain wrapper doing flip flops around 78 handing out green stamps.” The sentence is […]

Innovative Model to Improve Medic Care Systems

in Best Practices, health care, Medic Care Systems, Work

Before I transitioned my practice to improvement advising many years ago, I worked as an expert consultant to the Ambulance Service industry. Primarily, that included auditing community EMS systems, writing detailed reports, and making recommendations on service improvement. Over time, this approach became unsatisfying because it focused on subject matter expert opinions and poorly leveraged the […]

Dr. Williams Joins CommUnityCare Board of Directors

in health care, In The News, Leadership

On September 27, 2012 at the September Board of Directors Meeting of CommUnityCare, the board unanimously voted to invite David. M. Williams, Ph.D. to join the board. CommUnityCare is the Community Health Center System serving the City of Austin, TX. It is a Federally Qualified Health Center (FQHC), which represents a vital safety net in the […]

Donate Yourself & Make a Big Differance

in health care, Reflections

As a recovering paramedic and one who has worked as a caregiver, administrator, and advisor to health care organizations, I have a vested interest in improving health. A number of years ago, I explored how I wished to give back to my community, but there were so many worthy organizations and rewarding causes for which […]