New Paper – Adverse Event Trigger Tool for EMS

in Measurement, Research

Over the last several years, through my work at the Institute for Healthcare Improvement and as a subject matter expert in paramedic delivery systems, I’ve had the pleasure to work with the great team at Hamad Medical Corporation’s national ambulance service. HMC Ambulance leaders aspired to develop an ambulance trigger tool modeled after the IHI […]

The Basic Improvement Toolkit

in Action Learning, Education, Measurement, Process Improvement

As an improvement advisor in large scale improvement collaboratives, one of my responsibilities is to provide instruction on the theories and tools of improvement science. A key aim is to teach this content at a level appropriate for the audience and even more importantly enable people to turn around and apply the concepts to their own work. […]

Videos: Early Years Collaborative in Scotland – PDSA Testing & Measurement

in Measurement, Process Improvement

The Early Years Collaborative in Scotland aims to make Scotland the ‘best place to grow up’ by improving the outcomes of children from prenatal care through entry into primary school. This includes focus on prenatal care, health and wellness, childhood development, parental engagement, and improving the family environment. David M. Williams, Ph.D. (@DaveWilliamsATX) supports the […]

Did Homicides Really Go Down in Austin?

in Measurement

“Murder Numbers Decrease” is the headline in today’s Austin-American Statesman. Public safety reporter Ciara O’Rourke reports on the Austin Police Department’s homicide data released for 2013. Her report indicates there were 24 homicides in Austin in 2013 and that was the least amount in the last three years. Has the homicide rate in Austin really […]

U.K. Ambulance Today – Ambulance Trigger Tools

in Best Practices, Measurement, Medic Care Systems, Process Improvement, Research

The Winter edition of Ambulance Today, Europe’s leading ambulance magazine, featured an article authored by David M. Williams, Ph.D. The piece focused on efforts in the U.S.A. and U.K. to develop a Global Trigger Tool to measure patient harm in ambulance services based on the in-hospital Global Trigger Tool developed by the Institute for Healthcare […]

What charting software should you use?

in Measurement, Process Improvement, Reviews, Technology

Understanding variation is an essential part of improvement work. Using run charts and Shewhart control charts to track measures and learn about processes is key. So, a common question I get is: What software should I use? Here are three recommendations for most users. 1) Microsoft Office Excel (or equivalent) (Mac & Windows) While there […]

NHS South West Improvement Profiled at IHI Forum

in health care, In The News, Measurement, Process Improvement, Work

Each year, at the Institute for Healthcare Improvement National Forum in Orlando, FL, project results from across the IHI portfolio are profiled in the annual progress report. This year, one of those projects was the NHS Improvement collaboratives in the South West of England. The run chart above reflects a 7% reduction in Hospital Standardised […]