Developing Improvement Capability: Part 2 – Who needs to know what?

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by David M. Williams, PhD As organizations pursue quality as a business strategy, they quickly realize a need to develop improvement capability across the workforce. This requires understanding what people need to know, who needs to know what, and what is the best way to learn. This is part two of a four-part series. You […]

Developing Improvement Capability: Part 1 – What do we need to know?

in Uncategorized

by David M. Williams, PhD As organizations pursue quality as a business strategy, they quickly realize a need to develop improvement capability across the workforce. This requires understanding what people need to know, who needs to know what, and what is the best way to learn. This is part one of a four-part series. You […]

Improvement Science and Implementation Science

in Research, Uncategorized

By David M. Williams, PhD As the use of the terms ‘Improvement Science’ or the ‘Science of Improvement’ have spread across health care and education, some ask how it differs or relates to Implementation Science? While implementation, and the study of it, could apply to any sector, it appears Implementation Science had its genesis in […]

The Opt In to My eMailing List Test

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For some time, I have been thinking about how to keep in touch with people in my professional world. I have tested using twitter and facebook accounts for DMWAustin and LinkedIn and am still learning of their value for me and to you all. I’ve also had a desire to develop an emailing list that […]

In search of electronic file naming conventions

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Anyone who has worked with me has likely experienced my efforts to find some great file I want to share and then watch me struggle to easily retrieve it off my MacBook Air. As process focused as I am, I have been laxed in developing a good system for electronic file folder and file naming […]

Client Profile: AMR Northwest Great Lake’s Division

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In addition to Caring for Maria, we also started work with the the AMR operations serving the Seattle, WA metro area. The General Manager, Gil Glass, is an up-and-coming EMS administrator who has lead major EMS systems including Kansas City, MO, Santa Clara County, CA, and now Seattle, WA. Gil and I have learned and […]

20 Day Challenge Day 20 – What I Learned

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On the first of August, I started a self-imposed 20 day blog challenge. My aim was to apply the 20 Day PDSA challenge I use with clients to learn about the process of blogging and how I can increase the quality of the content and the quantity of the postings. I also wanted to learn […]

20 Day Challenge Day 16 – Reaching Out to Strangers

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Years ago, a dear friend of mine wanted to apply to Physician Assistant programs. She had a non-medical related bachelors and was working as an EMT for an urban 911 organization to gain experience. She felt she needed a physician recommendation to complement her application. I suggested she ask her medical director for a recommendation. […]