Breakthrough and continuous improvement is complex and challenging. Both leadership and frontline employees must have the will to transform and ideas for change. The tough work of developing change ideas that produce results requires thoughtful planning and execution. Dr. Williams views all work through four lenses first framed by Dr. W. Edwards Deming: systems thinking, [...]

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Applying improvement science in an organization requires learning key theories and tools not found in traditional organizational training or academic preparation. Team members may have limited experience in improvement methods and theories or come with exposure to training in various approaches to improvement. Leaders and team members benefit from a uniform curriculum—blended with application to [...]

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David M. Williams, Ph.D. is a popular and engaging speaker at meetings and conferences around the globe. He’s known for inspiring active audience participation and making complex topics easy for participants to understand and activate. Talks include diverse topics on the science of improvement and quality as a business strategy. Sessions are customized to meet [...]

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