Breakthrough and continuous improvement is complex and challenging. Both leadership and frontline employees must have the will to transform and ideas for change. The tough work of developing change ideas that produce results requires thoughtful planning and execution.

Dr. Williams views all work through four lenses first framed by Dr. W. Edwards Deming: systems thinking, an understanding of measurement and variation, the theory of knowledge, and the role of psychology specific to human nature and change.

Dr. Williams uses a process facilitation approach to support leaders and organizations. Effective and sustainable improvements result from clients who own the work, actively define their aims, and do the changes believed to result in the outcome. He provides expertise in the process of improvement and advises leaders and teams through the improvement journey from chartering the work to spreading the results.


Sample Advising Clients

Institute for Healthcare Improvement

National Health Service across the United Kingdom

Carnegie Foundation for the Advancement of Teaching

Bill & Melinda Gates Foundation

Peterson Center on Healthcare

United States Military Health Service

Institute for Advanced Clinical Trials for Children

Improvement Cymru – Wales

Qatar Ministry of Public Health

Kaiser Permanente

Central North West London Trust

Scottish National Ambulance Service

Hamad Medical Corporation

Hamad National Ambulance Service

Catholic Health Partners

Mission Health System

Tampa General Hospital

ESO Solutions

American Medical Response

Mecklenburg EMS Agency