Breakthrough and continuous improvement is complex and challenging. Both leadership and frontline employees must have the will to transform and ideas for change. The tough work of developing change ideas that produce results requires thoughtful planning and execution.
Dr. Williams views all work through four lenses first framed by Dr. W. Edwards Deming: systems thinking, an understanding of measurement and variation, the theory of knowledge, and the role of psychology specific to human nature and change.
Dr. Williams uses a process facilitation approach to support leaders and organizations. Effective and sustainable improvements result from clients who own the work, actively define their aims, and do the changes believed to result in the outcome. He provides expertise in the process of improvement and advises leaders and teams through the improvement journey from chartering the work to spreading the results.
Sample Advising Clients
Institute for Healthcare Improvement
National Health Service across the United Kingdom
Carnegie Foundation for the Advancement of Teaching
Bill & Melinda Gates Foundation
United States Military Health Service
Qatar Ministry of Public Health
Central North West London Trust
Scottish National Ambulance Service
Hamad Medical Corporation
Hamad National Ambulance Service
Catholic Health Partners
Mission Health System
Tampa General Hospital
American Medical Response
Mecklenburg EMS Agency