Applying improvement science in an organization requires learning key theories and tools not found in traditional organizational training or academic preparation. Team members may have limited experience in improvement methods and theories or come with exposure to training in various approaches to improvement. Leaders and team members benefit from a uniform curriculum—blended with application to real project work—to enable working collaboratively and through the same lens.

Improvement Training Integrated into the Work

Improvement training can occur at stages along the improvement journey:

  • Initial Training– introduces learners to the core theories underlying improvement work and provides didactic and experiential development aimed at key skills and methods including planning for improvement, rapid cycle testing, and measurement.
  • Interval Training– adds new skills and methods that build on the initial training and support enhancing learners’ capacity to engage effectively in improvement work.
  • Just-In-Time Training– addresses topics specific to the work and content that arise in real time.

Standalone Training

Dr. Williams provides customized and packaged training programs to organizations for professional development. Topics and duration are adaptable to achieve your aim and may include a mixed approach of delivery methods.

Delivery Methods

Dr. Williams is experienced at developing and delivering training modules to diverse audiences. A blended approach includes face-to-face learning sessions, virtual classrooms, and produced online learning content. Educational programming and methods are co-created with client leadership and match the needs of the work.


Sample Teaching Clients

IHI Chief Quality Officer Professional Development Program

IHI Improvement Advisor Professional Development Program

IHI Open School

Harvardx Massive Open Online Course Practical Improvement Science in Healthcare

University of Texas at Austin Dell Medical School

Scottish Government

Military Health Service

Seton Healthcare Family

The George Washington University – School of Medicine and Health Sciences

St. Edward’s University

Bill & Melinda Gates Foundation

Rockhurst University – Helzberg School of Management

Excellus Health Plan, Inc

Tennessee Center for Patient Safety

National Aeronautics and Space Administration (NASA)

American Medical Response

National Association of EMS Physicians – Quality and Safety Course