David M. Williams, Ph.D. helps leaders and organizations discover how to use the tools and methods of improvement science to continually transform their organizations and better serve their customers. He is a practitioner and teacher of the methods of improvement with experience across industries. His work includes organizational transformations pursuing quality as a strategy, system-wide improvement capability, and results focused improvement collaboratives and networks.
Examples of recent work with diverse organizations follows.
Education – Children and Young People’s Improvement Collaborative – Scotland
The Children’s and Young People’s Improvement Collaborative (CYPIC) is the merger of two national initiatives – The Early Years Collaborative (EYC) focused on learning development, health, and wellness outcomes of children from birth to entering primary school and the Raising Attainment for All (RAFA) collaborative aimed at improving equitable education development in schools. This large-scale results-oriented improvement initiative included thousands of improvers working in communities and schools across Scotland and supported by a central team of improvement advisors. Dr. Williams supported the Scottish Government core team to strategically plan and execute the program, facilitate improvement work and learning in service of results, and advise on improvement methods.
Healthcare – Central North West London Foundation Trust – London, England
Transforming a culture and developing improvement capability across a large health system can feel like a daunting effort. The executive team at Central Northwest London Foundation Trust, a large NHS healthcare provider of mental health, sexual health, and addiction across a large section of London, made developing improvement capability a signature initiative trust wide. Dr. Williams assisted CNWL leaders and the QI Lead Team to plan for and deliver improvement programming linking frontline teams to strategic quality projects. He also helped develop integrated improvement capability across the organization including senior leaders, QI leads, coaches, and point-of-care providers.
Ambulance – Hamad Medical Corporation Ambulance Service – Doha, Qatar
The Hamad Medical Corporation Ambulance Service (HMCAS) is the national ambulance service providing ground and air ambulance service, mobile doctor services, and integrated call centers to the country of Qatar and the capital city of Doha. Dr. Williams assisted the leadership team and consultant paramedics on a portfolio of projects including adopting the five activities of quality as a business strategy, developing core clinical pathways for key conditions, and innovation work in patient safety. The innovation work resulted in development of a global trigger tool for measuring adverse events in prehospital care based on the IHI Global Trigger Tool. The work to develop and prototype this first of its kind tool resulted in two peer-reviewed publications.