What makes a hospital (or any organization) great?

in Health Care, Public Relations, Research

On St. Patrick’s Day, the New York Times published a story about what makes hospitals great. The article was the result of a qualitative study published this week in the Annals of Emergency Medicine looking at the what distinguishes top performing hospitals from low performing hospitals in the care of acute myocardial infractions (“heart attacks”). […]

2011 TEDxAustin Reflections

in Public Relations

***UPDATE: The TEDxAustin talks have been added to YouTube. Watch them here. Last month, if you followed my contributions to social media (@dmw911), you likely caught one of the many snippets from my experience at TEDxAustin. On Saturday, February 19th, 2011 Austin, Texas played host to an all day, locally organized TED event. (Yes, sadly […]

Google, Inc Studies Attributes of Their Best Leaders

in Leadership, Public Relations

Have you ever wondered what were the attributes of the best leaders? Statisticians at Google, Inc did as well. Enter “Project Oxygen”. So, the masters of data poured over multiple sources of information providing insight into the success factors within their organization and conducted hundreds of interviews. The results are eight rules and three pitfalls […]

Client Profile – Coalition of Advanced Emergency Medical Systems

in Health Care

DMWAustin is beginning a year long journey with the Coalition of Advanced¬†Emergency¬†Medical Systems (CAEMS). Together, we will embark on an improvement collaborative – modeled after the IHI Breakthrough¬†Series Model used in healthcare around the world – to reduce patient risk, improve quality, and control costs. CAEMS is a professional organization whose members are EMS (i.e., […]